It is our goal for every guest to have the sweetest experience possible when visiting HERSHEY'S CHOCOLATE WORLD. Please review the accessibility accommodations below and contact Guest Services at 717-543-4900 for additional information or requests.
Free all-day parking is available for guests who purchase tickets to all of the following four attractions:
Hershey’s Chocolate Tour, Create Your Own Candy Bar, HERSHEY’S Unwrapped and 4D Chocolate Mystery are al wheelchair accessible. Boarding the Hershey’s Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Gusts wishing to experience the Hershey Trolley Tour must be able to ascent three steps with the assistance of a Hershey Trolley Works Attendant. Special ‘in-car’ tours are available for those guests that are unable to ascend three steps.
HERSHEY'S Chocolate Tour, Create Your Own Candy Bar, HERSHEY’S Unwrapped and 4D Chocolate Mystery are all wheelchair accessible. Boarding the HERSHEY'S Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience Hershey Trolley Works tours must be able to ascend three steps with the assistance of a Hershey Trolley Works attendant. Special ‘in-car’ tours are available for those guests who are unable to ascend three steps.
An ATM is located in the Food Hall.
BUS are welcome at no charge and special bus parking is available. We highly encourage buses bringing groups of 20 or more to contact our Group Sales office before arrival to create the best experience and reduce delays.
HERSHEY'S CHOCOLATE WORLD is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.
A first aid room is available for guests who are in need of treatment or would like to nurse an infant. If immediate first aid is needed, ask any employee for assistance. When HERSHEYPARK is operating, HERSHEYPARK EMTs are available if further treatment is necessary.
Ingredient lists for all of our menu items are available upon request. Please discuss with our food service staff when placing an order to determine which menu items are available for guests with food allergies. We will always make reasonable accommodations to reduce the risk crossover of allergens; however, we recommend that visitors with severe allergies avoid making purchases if they are at all concerned.
Outside food and beverages are prohibited in HERSHEY’S CHOCOLATE WORLD Attraction. Food, drinks and desserts are available throughout the facility.
HERSHEY'S CHOCOLATE WORLD Attraction does not sell gift cards.
Groups of 20 or more can save up to 20%! Call 717-520-8981 or visit the Groups page for more information.
HERSHEY’S CHOCOLATE WORLD Attraction happily extends a 15% discount to HERSHEYPARK Season Pass Holders on all chocolate, retail, food and photo purchases all year round by showing a valid HERSHEYPARK Season Pass!
In order to ensure there is enough parking for all of our guests, there is a three hour limit on free parking.
Lost and Found, located at the Central Ticketing desk, is operated by Guest Services employees and can be reached at 717-534-4900.
HERSHEY’S CHOCOLATE WORLD Attraction is proud to offer our military a 10% discount on all full-price merchandise, food and individual attractions. These discounts are available to active duty military, reserves, retired military personnel, and members of the National Guard.
There is no overnight parking available at HERSHEY’S CHOCOLATE WORLD Attraction.
A limited number of wheelchair-accessible parking spaces are available in the first row of parking on a first-come, first-serve basis.
Designated parking areas are available for guests with disabilities on a first-come, first-serve basis. A valid disability parking permit is required.
RV parking is available for the same rates listed above. Spaces are very limited.
All restrooms are wheelchair accessible.
Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.
Service animals are permitted in all publicly accessible areas.
HERSHEY’S CHOCOLATE WORLD Attraction is a smoke-free facility.
Free WiFi is available throughout HERSHEY'S CHOCOLATE WORLD. Connect your device to the "HCWguest" network and accept the terms of service to access the network.
Make sure to follow us on Instagram, Twitter, Facebook and YouTube!
HERSHEY'S Chocolate Tour, Create Your Own Candy Bar, HERSHEY’S Unwrapped and 4D Chocolate Mystery are all wheelchair accessible. Boarding the HERSHEY'S Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience Hershey Trolley Works tours must be able to ascend three steps with the assistance of a Hershey Trolley Works attendant. Special ‘in-car’ tours are available for those guests who are unable to ascend three steps.
HERSHEY'S CHOCOLATE WORLD is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.
A limited number of wheelchair-accessible parking spaces are available in the first row of parking on a first-come, first-serve basis.
All restrooms are wheelchair accessible.
Service animals are permitted in all publicly accessible areas.
HERSHEY'S CHOCOLATE WORLD is a designated Certified Autism Center™. Visitors with autism and other sensory needs are ensured the most welcoming experience possible.
Our menu offers a variety of options for guests with food allergies or dietary sensitivities. Please note that we take great pride in producing most of our menu items in house, from scratch. Because we have a centralized kitchen and bakery, the items we make may have risk of containing peanuts, tree nuts, gluten, dairy, eggs and soy, as they are all used in our facility. While the staff will make every possible accommodation to separate potential allergens, we cannot guarantee that it will be allergen free. Please notify a team member of any allergen concerns so they can work with you to meet your specific needs.
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